If you have a query about an exisitng return please fill out the form below with your RMA number
Returns
We understand that returning goods for any reason can be a hassle, so we have tried to make our returns process as straightforward as possible. Simply download the RMA form from below, fill out and send to...
We aim to process all returns requests on the same day if received before 4pm. Requests received after this time may be processed on the next working day.
Replacements due to a fault
If you are returning due to a fault, our technical team may contact you to discuss directly. If requested and approved by the technical department an advance replacement will be sent for next day delivery. Upgrade to a timed delivery is available on request but the difference is chargeable.
Replacements are invoiced at usual cost, and when the returned item is agreed faulty you will receive a full credit for the replacement invoice, including next day carriage.
If your account is on a cash only basis, replacements must be paid for, until the faulty item(s) is received and tested faulty. If any goods fail within 14 days of purchase we can collect on delivery. If you have a credit account goods will be invoiced but payment not taken.